Clik here to view.
Does Social Networking Belong in the Contact Center?
Does your inbox fill with invitations to webinars on social networking? Mine sure does. Everyone seems to be talking about it. Why? Americans spend nearly a quarter of their time online on social...
View ArticleClik here to view.
Use Social Media Monitoring to Listen to the Voice of Your Customers
Your customers and prospects have always shared experiences and opinions concerning products and services with family, friends, and acquaintances. They rely on one another when making informed...
View ArticleClik here to view.
Contact Center Technology Meets Social Media
Social media can leverage many of the same technologies that support other contact center channels. Yet unlike traditional channels, most of the action on social networks revolves around the often...
View ArticleClik here to view.
Social Media Technology and the Contact Center
As contact center professionals, we’d prefer that folks use traditional forms of contact to request assistance, discuss issues, and air grievances. Unfortunately, some of them aren’t inclined to abide...
View Article
